Privacy Policy
Last updated: April 2026
1. Introduction
Highsense Infotech ("Company," "we," "us," or "our") operates ProposAIQ (accessible at proposaiq.com), an AI-powered Software-as-a-Service (SaaS) platform that helps freelancers generate professional proposals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.
By accessing or using ProposAIQ, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.
2. Information We Collect
2.1 Personal Information
When you register for an account or use our services, we may collect the following personal information:
- Identity Data: Full name, username, and profile picture
- Contact Data: Email address and, optionally, phone number
- Account Data: Login credentials (passwords are stored in hashed form only)
- Billing Data: Payment card details, billing address, and transaction history (payment card details are processed and stored by our payment processors, Stripe and Razorpay — we do not store full card numbers on our servers)
- Professional Data: Freelancer profile information, skills, portfolio details, and client information that you voluntarily provide for proposal generation
2.2 Usage Data
We automatically collect certain information when you access and use our platform:
- IP address, browser type and version, operating system
- Pages visited, time and date of visits, time spent on pages
- Referring website addresses
- Feature usage patterns and interaction data
- AI credit consumption and proposal generation history
- Device identifiers and diagnostic data
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for platform functionality, authentication, and security
- Analytics Cookies: Help us understand how users interact with our platform (e.g., Google Analytics)
- Preference Cookies: Remember your settings, language preferences, and customizations
You can control cookie preferences through your browser settings. Disabling essential cookies may impair platform functionality.
2.4 Information from Third-Party Authentication
If you sign in using Google OAuth or other third-party authentication providers, we receive your name, email address, and profile picture from those services, in accordance with the permissions you grant.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To create and manage your account, process subscriptions, and deliver the core proposal-generation functionality
- AI Processing: To send your input data (project descriptions, freelancer profiles, client details) to AI providers (such as OpenAI and Anthropic) for generating proposal content. Only the data necessary for generating proposals is transmitted to these providers
- Payment Processing: To process subscription payments, manage billing cycles, and handle refund requests via Stripe and Razorpay
- Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve our platform features and performance
- Communication: To send transactional emails (receipts, account notifications), and, with your consent, promotional communications about new features or offers
- Security: To detect, prevent, and address fraud, abuse, and security incidents
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. Third-Party Services
We share data with the following categories of third-party service providers, strictly to the extent necessary to deliver our services:
4.1 Payment Processors
- Stripe (Privacy Policy): Processes payments for international transactions
- Razorpay (Privacy Policy): Processes payments, primarily for users in India
These processors handle your payment data under their own privacy policies and are PCI-DSS compliant.
4.2 Authentication Providers
- Google OAuth: Used for convenient sign-in. We receive only the data you authorize Google to share
4.3 AI Service Providers
- OpenAI (Privacy Policy): Processes text inputs to generate proposal content
- Anthropic (Privacy Policy): Processes text inputs to generate proposal content
Data sent to AI providers is used solely for generating your proposals and is subject to their respective data processing agreements. We instruct these providers not to use your data for training their models.
4.4 Analytics and Infrastructure
- Cloud hosting providers for data storage and processing
- Analytics services for understanding platform usage
- Email delivery services for transactional communications
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:
- Account Data: Retained for the duration of your active account and for up to 30 days following account deletion to allow for recovery
- Billing Records: Retained for a minimum of 5 years to comply with tax and financial regulations
- Proposal Data: Retained as long as your account is active. You may delete individual proposals at any time
- Usage Logs: Retained for up to 12 months for analytics and security purposes
- AI Processing Logs: Inputs sent to AI providers are not retained by us beyond the session; retention by AI providers is governed by their policies
6. Data Security
We implement industry-standard technical and organizational measures to protect your data:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure hashing of passwords using modern algorithms
- Regular security assessments and vulnerability testing
- Role-based access controls limiting employee access to personal data
- Secure cloud infrastructure with redundancy and backup protocols
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly notifying affected users in the event of a data breach, as required by applicable law.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Request that we limit the processing of your data
- Data Portability: Request a machine-readable copy of your data
- Objection: Object to the processing of your data for certain purposes, including direct marketing
- Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time
To exercise any of these rights, please contact us at info@highsense.in. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
8. International Data Transfers
Your data may be processed in countries other than your country of residence, including countries where our cloud infrastructure, AI providers, and payment processors operate. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses or equivalent mechanisms as required by applicable data protection laws.
9. Children's Privacy
ProposAIQ is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly. If you believe we have inadvertently collected data from a minor, please contact us at info@highsense.in.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the revised policy on our website and, where appropriate, by email. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of ProposAIQ after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: